Although we sincerely hope your purchase exceeds expectations, we offer a 14 day return policy in the event it does not suit your needs. Unfortunately, we won't be able to accept your return after this point.
Returns:
- Customers must initiate a return by emailing mobilityextraus@gmail.com within 14 days of delivery.
- Customers will be asked to complete a return form and confirm return delivery preference
- Items must be returned in the same condition they were received - No scratches, dents, scuffs, rips, etc.
- Items must be returned with all of the original packaging - Boxes, foam, bubble wrap, etc.
- Customers are responsible for return shipping costs. We can arrange return pickup/shipping through our carriers for $100 and deduct the cost from the final refund amount if easier
- Customers are responsible for ensuring the product is appropriately packaged to prevent damage during transit. This involves making sure they are properly wrapped in their original boxes and securely packaged.
- Items will incur a restocking fee of 5% if returned due to dimensions/size as these specifications are clearly communicated on the website.
Refunds:
- Returned items will be inspected within 2 business days of receipt
- In the event there is damage, Mobility Extra will deduct the replacement part costs detailed on the return form and issue a partial refund
- Refunds will be issued to your original method of payment and may take up to 10 days depending on your bank
- If more than 15 business days have passed since we’ve approved your return, please contact us at support@mobilityextraus.com
Damages upon receipt of purchase:
Please inspect your order upon delivery and contact us immediately if the item is defective or damaged. You have 24hrs from delivery time to notify us of any damages.
You can always contact us for any return questions at mobilityextraus@gmail.com or 888-359-9111